Refund Policy

This policy applies to purchases made through the official arciveo.com website and the account. By completing payment, you agree to these terms.

For card payments, the Merchant of Record is the payment partner; refunds in this case follow its procedure, and its terms take precedence over this Policy regarding the refund process. For crypto payments via NOWPayments, refunds are handled directly by the Operator.

Payments from users in the Russian Federation and the Republic of Belarus are not accepted. If a payment was made by circumventing geographic restrictions, the Operator may cancel the order; in this case a refund is issued at the Operator's discretion, less payment-system fees.

Arcivéo is a digital product (software and licenses). Because access is granted immediately after payment, special refund terms apply to such purchases, as described below.

A refund within 14 days of purchase is possible provided the license is not activated in your account and the distribution package has not been downloaded.

A refund is also possible if:

• the product does not work as described and we were unable to resolve the issue;
• a technical error occurred during payment (for example, a double charge);
• other cases apply as provided by applicable consumer protection law.

A refund is not granted if:

• the license has been activated in your account;
• the distribution package has been downloaded — the digital product is considered delivered;
• more than 14 days have passed since purchase;
• the reason is a lack of required infrastructure or incompatibility clearly stated in the requirements;
• the Terms of Use were violated.

Exception: a refund is possible if the product does not work as described and the issue could not be resolved — even if the license was activated.

Payments made in cryptocurrency via NOWPayments are irreversible by nature. Refunds of such payments are possible only in exceptional cases and are made at the exchange rate at the time of the refund; rate differences are not compensated.

We review requests within 5 business days. Once approved, funds are returned using the same method used for payment. Crediting may take additional time depending on your bank or payment provider.

Card payments are processed by a payment partner that acts as the Merchant of Record. The exact Merchant of Record for your purchase is shown on the receipt and in the order confirmation. Refunds for such payments are handled through this partner: we initiate the refund on our side, and the partner credits the funds.

Still have questions about refunds? Email us at support@arciveo.com.